Why might antivirus software mistakenly flag Steam or other legitimate programs as ransomware, and how can such false positives be resolved?
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Why might antivirus software mistakenly flag Steam or other legitimate programs as ransomware, and how can such false positives be resolved?
Antivirus software might mistakenly flag legitimate programs like Steam as ransomware due to false positives caused by certain patterns or behaviors in the program that may resemble malicious software. This can happen if the antivirus program’s detection algorithms are overly sensitive or if there are new updates or changes to the legitimate program that the antivirus software is not familiar with.
False positives can be resolved by taking the following steps:
1. Update Antivirus Software: First, ensure that your antivirus software is up to date. New definitions and updates can help in resolving false positives.
2. Whitelist the Program: Most antivirus software allows users to exclude certain programs from being scanned or flagged. Whitelisting the legitimate program can prevent false positives in the future.
3. Submit False Positive Reports: If you believe a program is mistakenly flagged, you can report it to the antivirus software provider. They can investigate and make necessary adjustments to their detection.
4. Contact Support: If the issue persists, reaching out to the antivirus software’s customer support for assistance can help in resolving false positives.