How do phishing scams exploit customer service chatbots?

Phishing scammers may exploit customer service chatbots by impersonating a legitimate customer and engaging with the chatbot to elicit personal or financial information. They do this by using social engineering tactics to gain the trust of the chatbot and manipulate it into providing sensitive information. Additionally, scammers may use sophisticated techniques to deceive the chatbot into revealing confidential details or directing users to malicious websites where they are prompted to input their personal or financial information, which is then captured by the scammer.