How does infrastructure management relate to IT service management (ITSM)?

Infrastructure management is closely related to IT Service Management (ITSM) practices and goals in several ways:

1. Availability and Reliability: Effective infrastructure management ensures that IT services are available and reliable, which is a key goal of ITSM.

2. Service Continuity: Proper infrastructure management helps in maintaining service continuity by addressing issues related to infrastructure components such as servers, networks, and storage.

3. Performance Optimization: Infrastructure management plays a vital role in optimizing the performance of IT services by ensuring that the underlying infrastructure is properly configured and maintained.

4. Change Management: Infrastructure management is essential for implementing changes in the IT environment in a controlled and structured manner, which is a core component of ITSM practices.

5. Incident and Problem Resolution: Infrastructure management helps in identifying and resolving incidents and problems related to the IT infrastructure, thereby supporting the overall ITSM goals of efficiency and effectiveness.

6. Security Compliance: Infrastructure management includes implementing security measures to protect the IT infrastructure, which is crucial for achieving ITSM goals related to data security and compliance.

In essence, infrastructure management is an integral part of ITSM practices and supports the overarching goals of delivering high-quality IT services efficiently and effectively.