What key performance indicators (KPIs) are used to measure the success of infrastructure management?
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What key performance indicators (KPIs) are used to measure the success of infrastructure management?
Key performance indicators (KPIs) that are commonly used to measure the success of infrastructure management include:
1. Availability: the percentage of time that the infrastructure is accessible and functioning as required.
2. Reliability: the consistency of the infrastructure in delivering services without failures or interruptions.
3. Downtime: the total time the infrastructure is not operational or experiencing downtime.
4. Response time: the duration it takes to address and resolve issues or requests related to the infrastructure.
5. Utilization: how efficiently the infrastructure resources are being used.
6. Scalability: the ability of the infrastructure to handle increased demands and growth.
7. Security: the effectiveness of measures in place to protect the infrastructure from potential threats.
8. Compliance: adherence to relevant regulations, standards, and best practices in infrastructure management.
These KPIs help organizations assess the performance, effectiveness, and efficiency of their infrastructure management practices.