What are the steps to remove ransomware from a system when the cause is unknown?

To safely remove ransomware from a system when its origin is unknown, here are some general steps that can be taken:

1. Disconnect from the internet: If possible, disconnect the infected device from the internet to prevent the ransomware from spreading or communicating with its source.

2. Use antivirus software: Run a full system scan using reputable antivirus or anti-malware software to detect and remove the ransomware. Make sure your antivirus definitions are up to date.

3. Enter Safe Mode: Restart the infected computer and enter Safe Mode, as some ransomware may be less active in this mode, making it easier to remove.

4. Use System Restore: If available, try to restore the system to a point prior to the ransomware infection using System Restore or a similar feature.

5. Utilize ransomware-specific tools: Some security companies provide free tools specifically designed to remove certain types of ransomware. Research online for tools that may help in your specific situation.

6. Seek professional help: If you’re unable to remove the ransomware on your own or if you have valuable data at risk, consider seeking assistance from professional cybersecurity experts.

Remember that dealing with ransomware can be complex, and it’s important to proceed with caution to avoid making the situation worse. Regularly back up your important files to prevent data loss due to ransomware attacks in the future.