What is the role of incident management in infrastructure management?

Incident management plays a crucial role in ensuring smooth infrastructure operations by providing a systematic approach to identifying, managing, and resolving incidents that may disrupt services or operations. It helps in minimizing downtime by quickly responding to and resolving incidents, thus reducing the impact on users and the overall infrastructure. Incident management also facilitates communication among relevant stakeholders, tracks incident resolution progress, and identifies areas for improvement to prevent future incidents. It ensures that incidents are handled efficiently, helping to maintain the reliability and performance of infrastructure operations.